We treat every client whether big or small with the same friendly customer service.
19:14 26 Feb 21
Excellent replacement for my shop-vac. The hose connected properly to my wall recepters. The brushes are a little bigger than the original ones but they worked well.The hose is long anought to travel the house all over.
21:21 24 Feb 21
Excellent same day serviceReceived item next dayPleasure to deal with business
18:35 21 Feb 21
19:08 17 Feb 21
The best place to go for parts
Peter Di Nardo
04:19 12 Feb 21
20:34 11 Feb 21
Recently l had purchased a new Vacume the Sebo D 4 airbelt premium Jan 21 2021. I had made a quick call to Vacmaster in Markam ont . I new exactly what I wanted so I order it. My order was all packed up and shipped out by end of the same day. The customer service was exceptional. I have used my Sebo Vacume now several times.Love it. Does not even compare to any other out there. Love it that its made in Germany amazing warranty. I will say I love it so much gonna buy a second one different colour for my cleaning business. Highly recommended and the price was great for such an amazing Vacume. Vacmaster is my go to place. They rock!!!!! And Karen super nice lady. Had to call her next day cause I was really impressed with their service. Sebo 100 percent the best ever!!!
00:58 06 Feb 21
Fantastic service! Would highly recommend. Quick responses with online inquiries and fantastic in person experience.
19:17 01 Feb 21
Fast shipping and exactly what I was looking for! Better pricing than the big box stores too.
22:30 27 Jan 21
Needed a carpet head for our central vac. Found Vacmaster online, and am so glad we did! They had an accessory package with the carpet head (unpowered, but that's okay for our purposes) and all accessory parts including a new hose (so we have hoses and accessories on all floors now) - the price was SO right, ordering went without a hitch and the product was delivered almost immediately! Very satisfied with the service and the product. Thanks, Vacmaster.
21:30 22 Jan 21
6 stars. Hose came super fast, but didn't fit the vaccuum in my garage. I called and they hunted around, found and shipped out an adaptor that will work the same day. Thank you!
17:11 17 Jan 21
We ordered online. They had exactly the model we wanted and shipping was fast and quality of what we received was great. Nothing but praise for this Canadian company.
17:51 11 Jan 21
Great service and delivery
00:39 10 Jan 21
20:48 05 Jan 21
Highly Recommend!Great place for advice, knowledgeable and friendly service. Recently had a minor issue with the cvac hose, but was easily repaired with a simple fix and they recommended the perfect secondary set up to fit our needs and even threw in a couple of complimentary parts too! Thank you Vacmaster!
22:31 24 Nov 20
Made order and got it in a few days like the length of the hose. All the attachments are great thanks.
20:00 24 Nov 20
Great place to get service from and advice. I've dealt with Joe on a few occasions and he is always willing to help over the phone and always try's to save you money. Great place!!!!!
00:12 21 Nov 20
If I could give them more than 5 stars I would. I am not at all mechanically inclined, I went in to purchase a replacement piece for my central vac with just pics on my fone, they were busy, but very patient with me and sold me what they thought would work with my 30 yr old system, including directions on “how to”. Turned out it was more broken than I thought, 3 visits and 2 fone calls later I ended up leaving with lots of options: new system, service call, do-it-myself tips and all with a smile. I am very impressed and recommend them highly for service, professionalism knowledge and patience! I will be back
00:47 13 Nov 20
James Harrison Copley
20:21 10 Nov 20
Sales service was both efficient and conscientious ; personal delivery was a nice touch. The Sebo unit hasn’t failed to impress either. .. 😊
15:06 22 Oct 20
Great advice. Super friendly staff (Joe and Karen). Good prices. But most of all they really care about the products they sell. I bought a new Cana-vac unit to replace a 20 year old Hoover unit. Don walked me through how to install it myself. And when I came back with a tricky set up in my basement Don provided exactly the parts I needed and clear instructions on how to sort it out. Perfect 10/10 self installation. I’m glad I drove from mid town TORONTO. Much better service than other dealers I visited.
20:27 13 Oct 20
I asked a quick question about whether a package would work for my existing (quite old) unit, as I'd just moved into a new house. The response was prompt, and as soon as I ordered, the order was shipped within the hour and arrived the next day. Wonderful service. Thank you!
16:50 09 Sep 20
Outstanding customer service. My order was delivered by the company itself with same day delivery.
14:03 27 Aug 20
Amazing service! Fast, effective and complete. Very pleased to recommend. Thank you, Joe!
19:39 25 Aug 20
What Service! After my original order for a replacement in house vac system , the hose did not fit my older house. One email to Vacmaster, and they asked for a photo of the connection in my house, once they received that Joe offered a solution and shipped not one but three different reducers to make the system work. Nothing but praise for the service and solutions from Vacmaster
20:40 02 Aug 20
02:29 08 Jul 20
I was impressed by the quality and speed of service. The person helped me find the part I needed and gave me good advise to make the best buy for my money. I received the parts for my central vacuum within 48 hours and was happy to find out that the replacement part is of better quality than the old one.
01:13 30 Jun 20
13:34 25 Jun 20
Vacmaster has what you need at a great price.
13:15 25 Jun 20
16:49 15 May 20
Our central vac hose stopped working right when all the shut-downs were taking place. I contacted Vacmaster to see if there was anything they could do to help and they did! Karen kindly arranged to get the hose repaired through curbside drop-off and pick-up - all on the same day. Thank you so much!
21:18 12 May 20
And now, a year later from first review below and we needed a new hose and handle. Joe promised a better experience on the new website and WHAM I just finished placing the order and next thing I knew I had a tracking order and an email from Purolator that had been picked up. I wish these guys delivered pizza.Bought a Cana-Vac Vac System 7 years ago, Works like a charm even though we always have a bagful of dog hair during every change-out. Just bought bags on-line and a couple of days later they were delivered. Joe and Karen bring a very personal touch that is lacking in so many other retail operations. They really inspire confidence based on real knowledge and wanting to raise the bar on a productive experience. Very different than most places I go where questions are answered by a clerk reading the package, versus KNOWING their products and providing solutions that might go beyond the original question. Thanks Joe and Karen.
18:43 05 May 20
Excellent service & knowledge.
19:47 14 Feb 20
I had a problem with my vacuum hose & handle and dropped the hose & head off this morning. It was repaired at no charge the same same day.(loose wire).I purchased my central vacuum system January 21 2011 and am still using it today. Some wearable parts had to be repaired over the years but it is a very high quality unit. Some of these parts had been repaired at no charge to me. This company has always treated me fairly over the years and that is way I always return to them. Thank you very much for your service.
14:29 12 Feb 20
Prompt delivery and great product! Thank you!
21:01 13 Jan 20
I had never seen a vacuum this good before. Thank you so much for delivering the best product out there. I love how quiet it is. I love the slim design of it. Most of all love the head and hose that came with it. It’s German brand works the same way as my lawnmower, rolls fast and the suction is extremely good. I owned many vacuums ( electalux, Dyson ) no one is as close as this Canadian made system. I was very satisfied with the well and beyond support that I received from this company all the way until it was assembled. They sent me step by step pictures and Videos in my e mail. It felt like I was a VIP customer. Keep up the good work.
21:55 14 Nov 19
Karen was great to deal with, they went over and above for us, we sent them pictures of our broken vacuum hose and they included a couple extra parts. Shipping was fast to our door.Thank you very much for keeping out home clean 🙂 This hose is amazing!!!
20:15 28 Oct 19
Very smooth transaction. Joe was very helpful in arranging for prompt delivery, and answered a couple of questions concerning installation. CanaVac system works very well, am very pleased with the purchase and support. Highly recommended
19:38 12 Sep 19
Highly recommend. Joe came to my home to service my beam vacuum and correct an issue from another beam dealer in Markham. He realized I had been duped into buying a new unit by this other dealer as all that was required was a proper unclogging. He put me into direct contact with the Beam representative who ensured this was resolved promptly and without issue. I cant say enough about Joe and his service- honest, trustworthy and incredible customer service. I will only deal with Vacmaster and Joe going forward. Thanks Joe
16:25 21 Aug 19
I highly recommend Vacmaster if you're looking for a handheld or central vacuum. I bought my SEBO canister vacuum from them and got free shipping and a quality product. You really feel the German engineering that went into it, and it works well on carpets and floors alike. Karen and Joe are a fixture in Markham for over 30 years, and they're nice to deal with and know their vacuums! - Paul K
01:09 19 Aug 19
Quality people who sell quality vacuums. Would definitely recommend them for any vacuum-related issues or even a new vacuum purchase. Thanks Joe and Karen!
17:52 12 Aug 19
Best place to buy your vacuum and vacuum accessories; fairly priced, good quality, great service! I've had my vacuum for ten years and I haven't had to replace it or repair it.
23:25 01 Aug 19
I went to fix my vacuum and Karen was super helpful, nice and kind. Would definitely go back again when I need help or another vacuum.
18:42 19 Jul 19
I have been dealing with Joe and Karen for the last 26 years. The service is always fabulous. I just had an issue with my vacuum and Joe was able to identify the problem quickly and took care of it right away. Joe is knowledgeable and the service is excellent whenever I go in there.
22:56 09 Jun 19
Excellent customer service and very knowledgeable about vacuums. Joe goes out if his way to ensure you are satisfied with your products and services. Would highly recommend.
00:21 30 May 19
I visited Vacmaster to ask some questions about central vacuum. Joe took the time to explain about the different motors on the market. I have my central vacuum for the past 10 years and was having some issues. He came over the same day and did a quick diagnoses. He advised me that the motor was fine and I only needed a new power hose and its accessories. He recommended the Eureka brand to be the best and worth the money. I am quite happy and impressed with their professional service and would highly recommend making your purchase at this shop.
11:24 16 Mar 19
Service was quick and thorough. Joe came to personally install the new unit in our garage, which replaced an old Beam unit that fried on us after 13 years. He completed the install quickly and tested the unit from inside. He even fixed one of our central vac outlets that was faulty! Fantastic and friendly service! Highly recommended. 🙂
13:26 04 Jan 21
18:34 17 Feb 21
The central vacuum set is okay--lacking in quality compared to my old HooverPowerhead. Too many levers have to be pushed to start the unit to vacuum. Too many connections have to be made or else it will keep losing power.. From the time I ordered, the set came the next day. The price was reasonable for such a system. Karen was helpful whenever I emailed or phoned her with a question. In person buying would've been preferable but during this Covid, it's impossible. All in all my experience was good in buying online