Reviews
We treat every client whether big or small with the same friendly customer service.
yu john
16:06 08 Dec 23
Made an appointment with Vacmasters for my house's central vacuum system being stuck and having no suction from any of the ports inside the house. Technician Ridwan came to my house yesterday and checked every port inside the house, and used his amazing technical know-how to accurately diagnose the clog to be in the attic above the garage, which he then had to climb up and check, and the problem was exactly that (he was really nice the entire time and even took pictures/videos while he was up in the attic to show me what went wrong and how he would fix the issue). He then laid down new pipes for my house and his work quality was outstanding, and now the house's central vacuum is back to its full capability after his visit. The people at the shop were also nice and understanding, definitely would always come back here in the future if I encounter any central vacuum issues.
Pam Beemer Nisbet
22:48 07 Nov 23
Steve Wilks
19:56 12 Oct 23
Chris Pedersen
16:39 21 Aug 23
Vacmaster sent out my extension hose very quick, worked with me on a specific courier I wanted to use, great service. Hose works! No complaints at all.
Brian Coleman
12:32 09 Jul 23
Original parts available for older model vac. Received within a week. Very pleased!
Andrea Armbruster
19:53 02 May 23
Amy Bannon
11:42 16 Apr 23
Great prices and fast shipping. I called the store to make sure the universal central vac kit would work for me. The customer service was great, very knowledgable and helpful!
Kumar
22:50 23 Mar 23
I would like to take a moment to review the services provided by the Vacmaster company. I have been a customer since 2017 when I purchased Vacmaster's Canavac central vacuum system with installation service, after having shopped around for some time.My first contact with Vacmaster was when I had emailed them with my many questions I had about their products and services, along with follow up questions. Each time I received a response, it was no later than a 24 hour period. What really surprised me was the long length of their responses and the technical knowledgeability of certain things such as operational use, product specificity, etc., which one would assume only a seasoned technician would know.In my experience, I have not dealt with a more courteous, professional and knowledgeable company. They were also very honest people and would recommend only the best for my situation. For example, I had initially wanted to purchase their retractable hosing system, which is a relatively expensive system. However, Vacmaster advised that If go that route, I would require multiple systems due to the size of my home and that the regular, less expensive hosing system would be more ideal for my home. They also did not up sell their most high end vacuum with German package, although that is what I had ended up choosing after inquiring about it. I found also that Vacmaster - when compared to other Canadian Vacuum companies - had the best prices for central vacuums as well as for the fee to install them.The people I dealt with from their company are also generous and accommodating. They had sent their best installer upon my request, who is also very knowledgeable. The installer even took the time afterwards to turn ON the vacuum on my carpet to show me exactly how the central vacuum worked with its attachments, along with how to change the filter bags. He made sure that I was well set and comfortable with how everything worked before he left.More recently, I had a technical problem with the hose and needed to visit the store for them to have a look. Vacmaster had resolved the issue in a matter of minutes. I had also placed an order from their online store, which was well stocked with the items I had ordered. In addition to that, I had inquired about a lightweight extension attachment that they did not advertise on their website nor carry in-store. The staff then looked into getting that part for me and had actually made special ordering the part possible.Their dedication to customer satisfaction is truly unparalleled. It makes me confident again in the existence of honest and reliable business companies, which is rare to find these days.
G. B.
16:24 11 Mar 23
Amazing shop. Guy was great and explained everything to us. Gave us a perfect deal and everything we needed. Highly recommend. Amazing customer service
margaret hagerman
20:05 16 Feb 23
It was a little while but it finally came
Mike Dahil
20:14 14 Feb 23
Knowledgeable, quick, and responsive service. Karen helped us replace a 20+ year old Central Vac with a brand new Canavac with ease.
Arnold Strub
17:51 25 Jan 23
Worked great the first time. Fully compatible with my Beam.
Ian Hannah
22:47 12 Jan 23
Excellent service and choice in shop as well as online. They are considerably better than the options downtown and worth the drive to Markham. The online delivery was fast and very well packed. Highly recommended .
Christine Alexopoulos
18:10 31 Dec 22
Amazing customer service!!! The installer, Steve, is professional, friendly and efficient! Very very pleased with everything!!!
Mr Mark
16:47 17 Dec 22
Excellent online store with very prompt delivery. I will most certainly be using vacmaster again.
Tianyi Wang
01:16 11 Nov 22
Great service! Great item!
New Village Homes Inc.
00:14 30 Oct 22
Very knowledgable in the business, we appreciated the team answering our questions and offering us complimentary troubleshooting on our vacuum! Thank you VacMaster team, we will be back indefinitely and recommending your store to all our friends and family. Love to support local Markham!
Steve Draga
20:41 22 Oct 22
Everything works perfectly. No issues at all
Craig Woodhall
19:21 11 Oct 22
GREAT company. Owner answered all my questions, guided me in my purchase and shipped extremely fast. Great prices, great guy, will be my go to from now on. Thanks again!
Richard Ong
19:31 28 Aug 22
Fast and Fantastic work done! Got both older Hoover vacuums back in working order this week within a few days at a very reasonable price. I am quite pleased with the work that was done.
Julie Bélanger
00:50 15 Aug 22
(Translated by Google) Excellent service and fast delivery!(Original)Excellent service et livraison rapide!
Don DeGrandis
11:16 12 Aug 22
Great service prompt delivery
MELANIE ROACH
17:19 27 Jul 22
Absolutely the best customer service you will ever find. The owner was knowledgeable, honest and went over and beyond to replace my previous purchase (Hoover rug shampoo) that I bought from them. I highly recommend Vacmaster for all your vacuum needs.
Farzaneh Sabzeh
13:25 19 Jul 22
This was by far the best stress free experience with a household item. I walked in and they helped me immediately with the central vac I needed. I was sold with his authenticity, honesty, knowledge, and experience. Truly exceptional service..thank you
Marc Charbonneau
15:09 05 Jul 22
Evan Miles
19:13 28 Jun 22
reasonable pricing, prompt delivery and great communication
Claudie
13:10 07 Jun 22
(Translated by Google) Competitive price and fast delivery. I recommend this site.(Original)Prix compétitif et livraison rapide. Je recommande ce site.
Daniel Crothers
18:55 17 May 22
HAD THE MODEL I WAS LOOKING FOR AT A BETTER PRICE OTHER DEALERS WERE UPTO 6 MONTH BACK ORDER AND 20 % MORE WOULD HIGHLY RECCOMEND!
Donald Nicolson
18:49 13 May 22
Good online help and delivered fast.
Alex Joseph
16:59 19 Feb 22
Bradley Luft
17:38 06 Dec 21
Very friendly, helpful and believe them to be honest and sell you the right product or service. They confirmed what I had already discovered on line, and we replaced powerhead on an extremely old Sebo. Old one could no longer get parts. They had one in stock that fit perfect and works great.Better than old one. The price was same as available on line. So was better with no waiting and shipping costs. With them selling to us, we also qualified for the 10 year extended warranty for free because they are a full service dealer? That was bonus did not expect.Was very happy with them.
johnny fong
16:35 16 Nov 21
helpful & friendly service, candid answer for my questions
Paul Spafford
14:53 11 Nov 21
rick coady
22:28 03 Nov 21
They were closed, I never noticed as its a different time zone, the lady answered the phone in her car while driving home,She took my order and shipped it the next day. My only complaint was $10 shipping via purolator for one tiny belt but they don"t like Canada post.
Norma
01:04 29 Oct 21
Great service, fast delivery and awesome products
Danielle Plaunt
14:57 18 Oct 21
I was prepared to go and drop some coin on a high end brand name vacuum. Decided to call the experts and I’m so happy that I did. Not only did I save a ton of money I got a better vacuum also. Fast, efficient and so knowledgeable. Why would you go anywhere else?
SURF GHOUL
10:44 14 Oct 21
Everything arrived quickly, intact and at a reasonable price.
Alain
23:26 16 Aug 21
all metal construction, need to say moreperfect online transaction delivery installand saved 30% over landkird owned businessessatisfied.
Don Smaglinski
15:59 13 Aug 21
Prompt and speedy response. Very impressed!
Isabelle Ouellet
14:07 08 Aug 21
I bought a stair tool air turbine. I am very happy with my purchase, the product quality is very good and it was delivered very quickly. I highly recommend this store!
renato venuto
17:19 31 Jul 21
Rui Fernandes
20:51 20 Jul 21
Amazing
Wendi Hollmer
23:34 05 Jul 21
Excellent service! Delivery in one day via Purolator. Vacuum hose and accessories are a GREAT value for the price! Don’t hesitate to buy there central vacuum hoses and accessories.
Peter Greco
20:37 05 Jul 21
JIm Reid
20:08 14 Oct 23
I ordered replacement parts for our central vacuum system and I was very happy to receive them in a timely fashion. The parts are a lighter plastic but serviceable for our needs.
JoAnn Warren
15:26 11 Oct 23
Dipak Karia
18:11 13 Jun 23
Vacuum works well so far.Only issue is that the 10-12 inch brush keeps falling off from the silver hose. Can you send a replacement brush please.Otherwise all good so far
Carol Ortelli
17:27 09 Jan 23
Works great, and delivery was quick and efficient.
Jim Thom
22:15 16 Nov 21
Good service product suitable small issue with courier.
Rhonda D
15:15 28 Nov 22
Customer service was challenging. Website chat feature to ask questions didn’t work, so I ended up having an email conversation to get help. Person emailing gave vague answers to my questions so I’d have email back asking the same things over and more pointed to get a partial answer. I ended up doing my own research on what parts I needed (service personnel thought I didn’t have enough info for them to help me, but they just didn’t ask me enough questions). I was able to confirm parts on my own with my vacuum model number and brand. I only completed an order with this company because at the time their sale price was what I could afford to get the vacuum parts needed.Two stars for a great sale price and quick shipping. Minus 3 stars for frustrating service.
