Great prices and fast shipping. I called the store to make sure the universal central vac kit would work for me. The customer service was great, very knowledgable and helpful!
22:50 23 Mar 23
I would like to take a moment to review the services provided by the Vacmaster company. I have been a customer since 2017 when I purchased Vacmaster's Canavac central vacuum system with installation service, after having shopped around for some time.My first contact with Vacmaster was when I had emailed them with my many questions I had about their products and services, along with follow up questions. Each time I received a response, it was no later than a 24 hour period. What really surprised me was the long length of their responses and the technical knowledgeability of certain things such as operational use, product specificity, etc., which one would assume only a seasoned technician would know.In my experience, I have not dealt with a more courteous, professional and knowledgeable company. They were also very honest people and would recommend only the best for my situation. For example, I had initially wanted to purchase their retractable hosing system, which is a relatively expensive system. However, Vacmaster advised that If go that route, I would require multiple systems due to the size of my home and that the regular, less expensive hosing system would be more ideal for my home. They also did not up sell their most high end vacuum with German package, although that is what I had ended up choosing after inquiring about it. I found also that Vacmaster - when compared to other Canadian Vacuum companies - had the best prices for central vacuums as well as for the fee to install them.The people I dealt with from their company are also generous and accommodating. They had sent their best installer upon my request, who is also very knowledgeable. The installer even took the time afterwards to turn ON the vacuum on my carpet to show me exactly how the central vacuum worked with its attachments, along with how to change the filter bags. He made sure that I was well set and comfortable with how everything worked before he left.More recently, I had a technical problem with the hose and needed to visit the store for them to have a look. Vacmaster had resolved the issue in a matter of minutes. I had also placed an order from their online store, which was well stocked with the items I had ordered. In addition to that, I had inquired about a lightweight extension attachment that they did not advertise on their website nor carry in-store. The staff then looked into getting that part for me and had actually made special ordering the part possible.Their dedication to customer satisfaction is truly unparalleled. It makes me confident again in the existence of honest and reliable business companies, which is rare to find these days.