16:49 15 May 20
Our central vac hose stopped working right when all the shut-downs were taking place. I contacted Vacmaster to see if there was anything they could do to help and they did! Karen kindly arranged to get the hose repaired through curbside drop-off and pick-up - all on the same day. Thank you so much!
21:18 12 May 20
And now, a year later from first review below and we needed a new hose and handle. Joe promised a better experience on the new website and WHAM I just finished placing the order and next thing I knew I had a tracking order and an email from Purolator that had been picked up. I wish these guys delivered pizza.Bought a Cana-Vac Vac System 7 years ago, Works like a charm even though we always have a bagful of dog hair during every change-out. Just bought bags on-line and a couple of days later they were delivered. Joe and Karen bring a very personal touch that is lacking in so many other retail operations. They really inspire confidence based on real knowledge and wanting to raise the bar on a productive experience. Very different than most places I go where questions are answered by a clerk reading the package, versus KNOWING their products and providing solutions that might go beyond the original question. Thanks Joe and Karen.
18:43 05 May 20
Excellent service & knowledge.