Nowadays it’s even more important to know the ins-and-outs of every vacuum on the market, and the quality of those products. In the end, the consumer is getting what they paid for!
There are few in the vacuum industry who have not heard the name Joe Bond, and for good reason.
Bond is the largest Canadian independent vacuum retailer, and he is well known for his dynamic and friendly personality. Further, those that know him can vouch that he is a man founded on principle, hard work and integrity.
Joe treats every client whether big or small with the same friendly customer service. After 33 years in the business he’s come to realize that customers really appreciate the knowledge he can offer when shopping for a vacuum or needing service. Every year Joe attends the vacuum convention so that he can honestly advise customers before they make a purchase. He’s concerned about consumers falling for junk just because there’s a lot of advertising on a certain product.
With the vast selection out there, Joe is more than willing to spend time informing customers before they make their purchase. He shows them what to look for and then the decision is up to them. “High price does not necessarily mean it’s a good product”, explains Joe. “Customers need to make sure that there is a dealer network they can fall on if something happens to go wrong with the product.
We receive calls about repairs to Dyson, which we do not repair. Where’s their dealer network?” Since Sears closed their doors, Vacmaster not only repairs Kenmore vacuums, but has bags, belts, filters and parts in stock to fix them. Joe advises customers to check out the warranties and what they actually cover. Also, when vacuum manufacturers do not have any dealer network, this is a big added inconvenience for the customer, as they have to pack and ship their vacuum at their own expense which can be a lengthy process. Vacmaster services most major brands of portable and central vacuums and the estimates are always free when brought into the store. When it comes to vacuums sales, Vacmaster’s motto is “they sell the best and service the rest!”.
Bond has earned his impeccable reputation in the industry, winning numerous awards because he listens to what each and every individual customer is looking for. It’s obvious, because of the amount of referrals Vacmaster receives.
Joe explains, “Nowadays it’s even more important to know the ins-and-outs of every vacuum on the market, and the quality of those products”. Vacmaster prefers to sell products that are both reliable and have parts readily available. If people do their research, they will learn that a central vacuum manufactured with a cheap motor (i.e. flow-thru), will be a cheaper purchase price, but a central vacuum that has a tangential by-pass motor, which is a more costly, but longer lasting motor to produce, will cost a little more. In the end, the consumer is getting what they paid for!
Great prices and fast shipping. I called the store to make sure the universal central vac kit would work for me. The customer service was great, very knowledgable and helpful!
22:50 23 Mar 23
I would like to take a moment to review the services provided by the Vacmaster company. I have been a customer since 2017 when I purchased Vacmaster's Canavac central vacuum system with installation service, after having shopped around for some time.My first contact with Vacmaster was when I had emailed them with my many questions I had about their products and services, along with follow up questions. Each time I received a response, it was no later than a 24 hour period. What really surprised me was the long length of their responses and the technical knowledgeability of certain things such as operational use, product specificity, etc., which one would assume only a seasoned technician would know.In my experience, I have not dealt with a more courteous, professional and knowledgeable company. They were also very honest people and would recommend only the best for my situation. For example, I had initially wanted to purchase their retractable hosing system, which is a relatively expensive system. However, Vacmaster advised that If go that route, I would require multiple systems due to the size of my home and that the regular, less expensive hosing system would be more ideal for my home. They also did not up sell their most high end vacuum with German package, although that is what I had ended up choosing after inquiring about it. I found also that Vacmaster - when compared to other Canadian Vacuum companies - had the best prices for central vacuums as well as for the fee to install them.The people I dealt with from their company are also generous and accommodating. They had sent their best installer upon my request, who is also very knowledgeable. The installer even took the time afterwards to turn ON the vacuum on my carpet to show me exactly how the central vacuum worked with its attachments, along with how to change the filter bags. He made sure that I was well set and comfortable with how everything worked before he left.More recently, I had a technical problem with the hose and needed to visit the store for them to have a look. Vacmaster had resolved the issue in a matter of minutes. I had also placed an order from their online store, which was well stocked with the items I had ordered. In addition to that, I had inquired about a lightweight extension attachment that they did not advertise on their website nor carry in-store. The staff then looked into getting that part for me and had actually made special ordering the part possible.Their dedication to customer satisfaction is truly unparalleled. It makes me confident again in the existence of honest and reliable business companies, which is rare to find these days.